Ostendo and Freeway Support
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ABC Business Solutions offers three main support plans for Ostendo and Ostendo Mobile Freeway, and its integrated systems, designed specifically to suit your needs.
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\n\nWe utilise programmers and accountants who can get to the cause of an issue or enhance your system in the most efficient manner to leverage the power and productivity of your processes and information.
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Standard Plan (includes pre-paid Ad Hoc Support Plan)
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This plan is the best value for occasional users of support services
\n\tSupport is on an "as needed basis" (per incident)
\n\tDesigned to provide software assistance and set-up when your business requires it
\n\tThis plan is flexible and is provided at an standard hourly rate
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\n\nAnnual Support Plan (Monthly Instalments)
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\n\nThis plan is recommended for regular users of support services
\n\tGuaranteed response time, monthly support fee for priority services
\n\tReview of software updates and implementations where necessary
\n\tInitial Business Process Review and plan to maximise your level of support
\n\tBusiness Process Improvement consultation every 12 months, this allows your business to continuously maximise the your software
\n\tPriority booking for project and enhancement services, and can include options for enhancement services to utilise monthly allocations
\n\tPriority bookings for training courses, at discounted rates (if possible)
\n\tHourly rates and regularity of review depend on level of service and expected needs (support, calls, online/remote access, emails also charged at reduced hourly rates)
\n\tMinimum plans commences with 2 hours per month, and provide a discount on standard hourly rates
\n\tDiscount rates, on standard hourly rate, increase with minimum hour commitment
\n\tSome unused support per month can be rolled into the following months under certain conditions
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\n\nProject Enhancement Plan
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\n\nProject orientated support
\n\tClient-specific development work
\n\tDependent on nature of work, fixed or hourly rate can be quoted
\n\tAll project work will be quoted for client approval before any work commences.
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