Does the coffin get cremated?
\n\nYes. All coffins get cremated with the body.
\n\nOur environmentally friendly coffin is a basic cardboard box suitable for cremation purposes only.
\n\nIf another coffin has been purchased , it too will be cremated. If that coffin has been fitted with handles and/ or other hardware, all accessories will also be cremated
\n\n
\n\nWhere does the cremation take place?
\n\nOur preferred crematorium is Great Southern Crematorium at Mt Cotton.
\n\nThis crematorium is part of the Invocare Group
\n\n\n\n
How long before I can collect the ashes?
\n\nThe ashes are normally available within 72 hours after the cremation occurs.
\n\nIf convenient, we can arrange for you to collect the ashes from an Invocare crematorium that is closer to you
\n\nPlease allow additional time after cremation if the ashes are being transferred between crematoriums .
\n\nAppointments will need to be arranged directly with your nominated collection site.
\n\n
\n\nDoes this include an Urn?
\n\nThe crematorium provide the ashes in a suitable plastic receptacle which is appropriate for the scattering or burying of ashes.
\n\nThe crematorium can also provide a wide range of Urns for purchase if you wish to display the ashes.
\n\n\n\n
Can I pay the cost off over time?
\n\nWe are willing to discuss time payments, however additional administration fees will be incurred.
\n\n
\n\nHow Can I Pay?
\n\nPayment can be made by cash, cheque, or by credit card (via PayPal).
\n\n
\n\nCan I see my deceased family member?
\n\nYes. A family viewing at our 'environmentally friendly' facility at Stapylton is included with this package.
\n\nIf a viewing is required outside of our Stapylton Facility, this is possible however additional costs will be incurred.
\n\n
\n\nDoes it cost extra to have a viewing?
\n\nNot if the viewing is held at our Stapylton facility during business hours. After hours viewings can be arranged however additional fees may be applicable.
\n\n\n\n
How do I make arrangements?
\n\nCremation arrangements are made via phone, email or at our Stapylton facility, however bookings are essential.
\n\n
\n\nWhat happens when someone dies?
\n\nIf the death occurs in a public hospital (or a similar facility that has suitable holding facilities), the deceased will be moved to that holding facility until the medical cause of death certificate has been completed by the doctor. Once that certificate has been completed, the deceased will be available for collection by your nominated funeral service.
\n\n
\n\nWhat happens if someone dies outside of business hours or in a location that does not have appropriate holding facilities?
\n\nIf the death occurs in a residence, nursing home or hospital that does not have appropriate holding facilities, we will need to engage an 'immediate care' transfer facility to care for the deceased.
\n\n\n\n
Unfortunately, this does incur additional fees.
\n\n\n\n
What happens if there are valuables or jewellery with the deceased?
\n\nAll jewellery is to be documented and returned to the family, unless specifically requested otherwise. This can be done in person or via registered mail.
\n\n
\n\nHow long before I get an official Death Certificate?
\n\nAn official Death Certificate issued by Births Deaths and Marriage can take up to 2 weeks to be issued.
\n\n
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"dataItem-is837won":{"type":"StyledText","id":"dataItem-is837won","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"text":"