Deposit
\n\nA 50% deposit must be made for single session buyers in order to secure a booking time. The remaining payment must be made at your appointment following your treatment. Package buyers are required to pay in full before any bookings are made and before commencing any treatment sessions. Deposits are non-refundable.
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\n\nSpecial Offers
\n\nSpecial Offers must be paid in full prior to your appointment and are non-refundable. A limit of one Special Offer Voucher may be purchased per person. Multiple vouchers may be purchased as gifts. Special Offers are strictly limited to new Diamond Physique clients only.
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\n\nInitial Consultations
\n\nAll facial and body treatment consultations are for 30 minutes and are $50. Payment is required to be paid in full prior to your appointment to secure your booking time and is non-refundable. The $50 payment is redeemable towards any facial or body treatment for up to 6 months. In the event of an initial consultation cancellation of less than 24 hours notice, the appointment may be rescheduled, however the initial payment will be lost and a new payment must be made. If cancellation is made with more than 24 hours notice, the appointment can be rescheduled with no loss of payment.
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Cancellation Policy
\n\nIn the event of an appointment alteration or cancellation, please ensure that you provide 24 hours notice. In the event of a cancellation of less than 24 hours notice, package buyers will lose one session from their package; single session buyers will lose their 50% deposit that was paid and are required to make an additional 50% deposit if a new appointment is desired. If cancellation is made with more than 24 hours notice, the appointment can be rescheduled with no loss of payment or session. Deposits and package purchases are non-refundable.
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\n\nMedical History
\n\nIt is the responsibility of the client to inform their therapist of any medical conditions, previous medical history and changes that occur to their current medical situation prior to booking an appointment.
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\n\nCredit Cards
\n\nAll major credit cards are accepted except American Express.
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Gift Vouchers
\n\nGift vouchers may be purchased and are valid for a period of 6 months from date of issue. They are non-tranferrable and cannot be used for cash or product purchases.
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Data Protection
\n\nAll client information is held in the strictest of confidence for internal use and is never passed to third parties without client consent.
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