Is it safe to order online?
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It is absolutely safe! We use Stripe as our card payment service. Stripe are certified under some of the most strict online card processing regulations in the world. Just don't go yelling out your card details as you type them into an internet cafe computer and you'll be fine :)
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\n\nAs always, if you have any concerns what so ever, get in touch via our Contact Us form and we'll happily do what we can to calm those worries.
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You can email us at: hello@justfrankly.co.nz
\n\nor fill in our contact form:
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"c18f0":{"type":"StyledText","id":"c18f0","metaData":{"isPreset":true,"schemaVersion":"1.0","isHidden":false},"text":"What methods of payment do you accept?
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Currently we only accept Credit Cards.
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"c1l0l":{"type":"StyledText","id":"c1l0l","metaData":{"isPreset":true,"schemaVersion":"1.0","isHidden":false},"text":"You’ve sent me the wrong items
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We know not all surprises are good surprises, and often receiving the wrong items is not a good surprise. We don't see this happening, but in the rare case that we do send you the wrong items, we'll happily sort it out for you. Just drop us a line using the Contact Us form.
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"c1wz0":{"type":"StyledText","id":"c1wz0","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"text":"Can I track my order ?
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Absolutely. Once you have placed your order, and it has been disputed, you will receive a dispatch notification in your email explaining how you can track your order. Including your tracking number and a link to the tracking website. If you haven't received a dispatch email, within 1-2 business days of placing your order, please check your junk mail before sending us a message using the Contact Us form.
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Can you give me more information about your pants?
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Of course we can! Simply use the Contact Us form to send a message with what you want to know and we'll help in any way we can
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"c21in":{"type":"StyledText","id":"c21in","metaData":{"isPreset":true,"schemaVersion":"1.0","isHidden":false},"text":"Delivery - How much is it and how long does it take?
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Shipping is fixed at $6 for tracked delivery anywhere in New Zealand. We use Courier Post who will generally get your parcel to you the next business day if your order is placed before 1pm. However sometimes they do run in to unforeseen circumstances which are out of our control. We'll happily follow these up for you if your order is delayed for any reason.
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\n\nRemember to allow an extra 2-3 days for rural deliveries.
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"c5tx":{"type":"ContactForm","id":"c5tx","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"toEmailAddress":"1fd6121b0509479276a7f56a9d1edfe11e68ba9e0e7c95562e858cfac9edbab1","bccEmailAddress":"","submitButtonLabel":"Send","successMessage":"Success! Message received.","validationErrorMessage":"Please fill in all required fields.","errorMessage":"Please provide a valid email","textDirection":"left","onSubmitBehavior":"message","nameFieldLabel":"Name","emailFieldLabel":"Email","phoneFieldLabel":"Phone","addressFieldLabel":"Address","subjectFieldLabel":"Subject","messageFieldLabel":"Message"},"ccww":{"type":"StyledText","id":"ccww","metaData":{"isPreset":true,"schemaVersion":"1.0","isHidden":false},"text":"I forgot to use my discount code
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Hey, we're all a bit forgetful sometimes, it's ok. Unfortunately the discount code needs to be used at the check out, so we are unable to apply it afterwards. However we're pretty sure you'll be back, so there'll be plenty of chances to use your code.
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"cdzl":{"type":"StyledText","id":"cdzl","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"text":"Part of my order is missing
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While we're a pretty on to it bunch here at Just Frankly, sometimes we do make mistakes. If we've missed out parts of your order, let us know ASAP using the Contact Us form and we'll get the missing items out to you quick smart.
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"cn6l":{"type":"StyledText","id":"cn6l","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"text":"I’ve found the clothes I want but can’t select my size
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Uh Oh, the most likely reason you can't select your size is because we're sold out... But don't dismay, we have new stock arriving regularly! However if you can't wait, try checking out some of our other styles. We think everything we sell is awesome!
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You will receive a dispatch notification with tracking number as soon as your order has has been dispatched. If you haven't received this email in 1-2 business days after placing your order, check your junk mail. Still no email? Drop us a line using the Contact Us form and we'll let you know ASAP where your order is at.
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