\n\nHere are some examples of emails which you may receive from Amazon, if you do receive an email of this nature it's very important that you fully understand what Amazon are looking for in your appeal letter and action plan. Do not underestimate the importance of getting it right and sent to Amazon in a timely manner.
\n\n
\n\nIf you have received an Amazon suspension email and are unsure of what to do or need some help or guidance please get in touch.
\n\n
\n\nWe often speak to Amazon Sellers who have tried their best in putting together an Appeal Letter and Plan of Action only to have misunderstood what Amazon are looking for, it's usually only after a few weeks and several frustrating emails that the Sellers get in touch for some advice and ask us to take over the process. While we can and do help out it is much quicker and simpler to get it right first time.
\n\n\n\n
Example 1
\n\nHello
\n\nWe have reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com
\n\nWe may not respond to further emails about this issue.
\n\nRegards,
\n\nSeller Performance Team
\n\nAmazon.com
\n\n
\n\nIf you have received the same email or a similar email to that shown in Example 1, we can still help although the success rate really does depend on what you have sent to Amazon and any valid reasons for any delay. We can review your situation and let you know if we can help get you reinstated. Get in contact with us now via live chat, email us or complete the yellow Suspended Amazon form with your details and we'll get back to you.
\n\n
\n\nExample 2
\n\nHello,
\nYour current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.com seller account. During this review, you may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we review it. If you have any open orders, please ship them.
\n
\nTo learn more about account reviews, search for "Velocity Limits and Account Reviews" in Seller Central Help.
\n
\nQuestions? Use this link to talk to Seller Support now (https://sellercentral.amazon.com/hz/contact-us/performance).
\n
\nWe will send you an email when our review is complete.
\n
\nSincerely,
\n
\nSeller Performance Team
\nAmazon.com
\nhttp://www.amazon.com
\n\nIf you have received the same or a similar email to that shown in Example 2 you need to make sure that you address all of Amazons concerns and put together a well written and thought out Appeal Letter and Plan of Action. If you need help doing this please get in touch.
\n\n
\n\nGet in contact with us now via live chat, email us or complete the yellow Suspended Amazon form with your details and we'll get back to you.
\n\n
\n\nExample 3
\n\nHello,
\nWe have removed your Amazon selling privileges because of buyer or rights owner complaints we received. Please see below for some examples of the listings we have received complaints about:
\n\nIf you have received the same or a similar email to that shown in Example 3 you need to make sure that you address all of Amazons concerns and put together a well written and thought out Appeal Letter and Plan of Action. If you need help doing this please get in touch.
\n\n
\n\nGet in contact with us now via live chat, email us or complete the yellow Suspended Amazon form with your details and we'll get back to you.
\n\n
\n\nExample 4
\n\n
\n\nThank you for responding to our request for information. However, we still need more information regarding your plan of action for inauthentic complaints before we can reinstate your selling privileges.
\n\n
\n\nThis email can be frustrating as you will probably have thought that you have already addressed their concerns in the appeal letter. At this stage you are probably in the circle of automated responses or are about to enter the circle. This is extremely frustrating.
\n\n
\n\nExample 5
\n\n
\n\n"Your Amazon.com selling privileges have been removed"
\n\n
\n\nYou now need to be very careful on how you approach this. You are probably at the end of the process and have limited options. Get in touch now if you have this email.
\n\n
\n\nExample 6
\n\n
\n\nWe may not respond to further emails about this issue.
\n
\nWhat happens next
\n
\nWe regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account may not be answered.
\n
\nThe removal of your selling privileges may also have an impact on your Selling on Amazon payment account.
\n\nThis is almost it, you have even less options than before. Get in contact now before you get your account permanently closed.
\n\n\n\n
Example 6
\n\n
\n\nYour Amazon account has been reinstated.
\n\n
\n\nAs a result of your plan of action I am glad to confirm that I have decided to reinstate your full selling privileges on Amazon.co.uk. This reinstatement is conditional on the implementation of the measures you outlines in your email.
\n\n
\n\nCongratulations if you have received the above email, hopefully you will have learnt by your mistakes and we wont see you again but if you do need help in the future you know where we are.
\n","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":["#textLink_iph8kqqy","#textLink_iph8kqqy1","#textLink_iph91bzp","#textLink_iph91vwd","#textLink_iph9205s"]},"dataItem-iph8hf7k":{"type":"Image","id":"dataItem-iph8hf7k","metaData":{"isPreset":false,"schemaVersion":"2.0","isHidden":false},"title":"","uri":"9c608a_96ea3f9b44cf43b3b2e7b127acc95472.jpg","description":"","width":359,"height":337,"alt":"","originalImageDataRef":"#dataItem-iph8hfb7"},"dataItem-iph8hf81":{"type":"LinkableButton","id":"dataItem-iph8hf81","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"label":"Let us resolve your Amazon Appeal","link":"#dataItem-iph8hfbf"},"dataItem-iph8hfag":{"type":"StyledText","id":"dataItem-iph8hfag","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"text":"Outstanding Service
\"I was a little sceptical at first but desperate to get selling on Amazon. I completed the form on the website and sent a few emails Steven responded to my initial email within 15 minutes, I can remember it was 10 o’clock at night, I didn’t think anyone would answer. Steven put my mind at rest and explained that they deal with the same queries every week and for me not to worry – easy for him to say as this was my livelihood! He put an action plan together, he certainly knew the correct things to say to Amazon. If you have had your Amazon account suspended it’s the worst feeling ever - don't mess about making a plan of action yourself only to have it rejected by Amazon like I did. Speak to Thompson and Holt and leave it to the professionals you will have your account back. My Amazon account was up and running the very next day. I would definitely recommend Thompson and Holt to anyone looking for help.\"
","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"dataItem-iph8hfb7":{"type":"Image","id":"dataItem-iph8hfb7","metaData":{"isPreset":false,"schemaVersion":"2.0","isHidden":false},"title":"","uri":"9c608a_f3ed08f41ba44579b790f0d56b234722.jpg","description":"","width":450,"height":298,"alt":""},"dataItem-iph8hfbf":{"type":"PageLink","id":"dataItem-iph8hfbf","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"pageId":"#c24vq"},"dataItem-iph92awm":{"type":"DynamicContactForm","id":"dataItem-iph92awm","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"toEmailAddress":"b0e5b0b9be34832c18a1cda380b7f02fa2685277a3ffb3a152b4e82090b397fd","bccEmailAddress":"9f0929bca4469d2b4602ba2a697da333770683e4aae3c63bfb51b3355a98a5e7","submitButtonLabel":"Get Help","successMessage":"Success! Message received.","validationErrorMessage":"Please add required info.","errorMessage":"Please add a valid email.","textDirection":"left","onSubmitBehavior":"message","dynamicFields":[{"name":"name","inputType":"text","displayLabel":"Name","required":true},{"name":"email","inputType":"email","displayLabel":"Email","required":true},{"name":"phone","inputType":"tel","displayLabel":"Phone","required":false},{"name":"address","inputType":"text","displayLabel":"Company Name","required":false},{"name":"subject","inputType":"text","displayLabel":"Subject","required":false},{"name":"message","inputType":"text","displayLabel":"Message - please include as much information as possible.","required":false}]},"dataItem-iph92aww":{"type":"StyledText","id":"dataItem-iph92aww","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"text":"","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":[]},"dataItem-iph973d2":{"type":"StyledText","id":"dataItem-iph973d2","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"text":"