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That&#39;s why we really value your feedback.</p>\n\n<p class=\"font_7\">Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our services for all our customers.</p>\n\n<p class=\"font_7\"><span class=\"wixGuard\">​</span></p>\n\n<p class=\"font_7\">We will always do our best to respond as quickly as possible. In each case, we will listen to you and put matters right if we can.</p>\n\n<p class=\"font_7\">&nbsp;</p>\n\n<p class=\"font_7\"><span style=\"font-weight:bold;\">Our complaints process</span><br />\nPlease follow our complaints procedure to help us resolve your complaint as quickly as possible.</p>\n\n<p class=\"font_7\">Giving us details of your complaint<br />\nIf you want to complain, please provide the following details.</p>\n\n<ul class=\"font_8\">\n\t<li>\n\t<p class=\"font_7\">Your name and email address</p>\n\t</li>\n\t<li>\n\t<p class=\"font_7\">A clear description of your complaint or concerns</p>\n\t</li>\n\t<li>\n\t<p class=\"font_7\">Details of how you would like us to rectify the situation</p>\n\t</li>\n</ul>\n\n<p class=\"font_7\">&nbsp;</p>\n\n<p class=\"font_7\"><span style=\"font-weight:bold;\">What we will do</span></p>\n\n<p class=\"font_7\"><br />\nWe will do our best to sort out your complaint immediately. Sometimes it may take longer to fully investigate. If this happens we will let you know.</p>\n\n<p class=\"font_7\">&nbsp;</p>\n\n<p class=\"font_7\"><span style=\"font-weight:bold;\">How to make a complaint</span></p>\n\n<p class=\"font_7\"><span class=\"wixGuard\">​</span></p>\n\n<p class=\"font_7\">Email your details along with the nature of your complaint to <span style=\"text-decoration:underline;\"><a dataquery=\"#textLink_isbn6qle\">info@ThompsonandHolt.com</a></span></p>\n\n<p class=\"font_7\"><span class=\"wixGuard\">​</span></p>\n\n<p class=\"font_7\"><span class=\"wixGuard\">​</span></p>\n\n<p class=\"font_7\">&nbsp;</p>\n\n<p class=\"font_7\">&nbsp;</p>\n","stylesMapId":"CK_EDITOR_PARAGRAPH_STYLES","linkList":["#textLink_isbn6qle"]},"dataItem-isbmyaj6":{"type":"LinkableButton","id":"dataItem-isbmyaj6","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"label":"Back to Amazon Appeal Page","link":"#dataItem-isbmyak7"},"dataItem-isbmyak7":{"type":"PageLink","id":"dataItem-isbmyak7","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"pageId":"#mainPage"},"g2m78":{"type":"Page","id":"g2m78","metaData":{"isPreset":false,"schemaVersion":"1.0","isHidden":false},"title":"Complaints Procedure","hideTitle":true,"icon":"","descriptionSEO":"Thompson & Holt, Amazon conustlants Complaints Procedure. 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