Our Award Winning Virtuoso™ platform is a comprehensive mobile enabled claims management and data analytics solution for Insurance and Loss Adjusters.
\n
\nVirtuoso streamlines and orchestrates your entire claims management process by automating tasks, enforcing policies and connecting your stakeholders with the right information at every step.
\n
\nProviding a single platform for the end-to-end management of claims, Virtuoso delivers transparency, efficiency and control across the entire claim lifecycle. With system silos and functional gaps removed, Virtuoso ensures that every stage in the claim lifecycle is supported, connected and streamlined.
Streamlined, automated processes
\n\nreplace labour intensive activities, getting tasks to teams with the skills and capacity to minimise cost and maximise client satisfaction.
\n\n
\n\nAutomated Supply Chain Managements
\n\nwhere the right loss adjuster, repairer, forensic or legal professionals are selected based on skill level, performance and workload.
\n\n
\n\nMobile Assessment
\n\nusing the fully integrated, mobile enabled loss adjuster functionality which allows the offsite capture of data, photographs and allows the mobile workforce to fully scope remediation requirements of a claim. Fully integrated with core claims and supply chain systems.
\n\n
\n\nAutomated Notifications
\n\nstreamline communications with suppliers and messaging to policy holders to ensure customer engagement.
\n\n
\n\nData Driven Catastrophe Management
\n\nensures that processing issues and delays are minimised and resolved quickly through reports, dashboards, with escalations and alerts providing real-time data to drive decision making.
\n\n
\n\nPricing Optimisation
\n\nSupplier portal provides full transparency of supplier costs. Reverse auction capabilities drive optimisation of costs.
\n\n
\n\nIntuitive Workspace
\n\nconnects each stakeholder with the right information for each step in the supplier management process.
\n\n
\n\nEasy to use Supplier Dashboards
\n\nenable suppliers to view their performance against contracted KPIs, respond to issues and self-monitor.
\n\n
\n\nDynamic Report Portal
\n\ndelivers detailed reporting and analytics without the need for manual compilation, providing valuable and relevant insights into performance, measured against KPIs.
\n\n
\n\nMicro Service Architecture
\n\nenabled by a suite of independently deployable services, where each module delivers unique claims related functionality.
\n\n
\n\nAPI Connectivity
\n\nAllows Loss Adjusters to provide insurers with portal-based reporting functionality across each individual insurer’s portfolio of claims.
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